Delivery & Installation Across South Africa
Three branches, 36 partner locations, one control room — wherever you are, someone is accountable for your machine.
National coverage, not a national promise
Plenty of suppliers claim national coverage. Ours is built on physical infrastructure: three primary service delivery branches in Gauteng, KwaZulu-Natal and the Western Cape, backed by accredited service partners in a further 36 locations around the country.
All of it is coordinated through a single Centralised National Service Operations Centre. You log one call to one number; the NSOC dispatches the nearest capable technician and owns the job until it’s closed. Nobody gets handed between branches.
| Our footprint | What it means for you |
|---|---|
| 3 service delivery branches | Gauteng, KwaZulu-Natal and the Western Cape — our own technicians, our own workshops, our own parts holding |
| 36 partner locations | Accredited service partners across the rest of the country, so a machine in a smaller centre isn't an orphan |
| 1 control room | Every call is logged, dispatched and tracked through our National Service Operations Centre — one number, one point of accountability |
Delivery
We deliver to every major centre in South Africa, and to most smaller ones. Delivery is free on orders over R1,150 excl. VAT; below that a R150 excl. VAT delivery fee applies. Your solutions consultant will confirm the lead time and any surcharge for remote destinations before you commit.
Shipping outside South Africa? Our logistics partners handle cross-border consignments into neighbouring SADC countries. Speak to your consultant for options and costs.
Installation
Machines are installed by our own technicians in Gauteng, KwaZulu-Natal and the Western Cape, and by accredited partners elsewhere. Installation covers siting the machine, connecting it to your network, configuring scanning and print queues, and showing your team how to drive it. You should be printing before we leave.
Support that doesn't always need a van
Every machine we support is monitored with Printanista, remote diagnostic software that reads device status, error codes and consumable levels without anyone driving to your office. A large share of faults are diagnosed — and often resolved — remotely, which means a technician arrives already knowing what’s wrong and carrying the right part. In a country this size, that’s the difference between hours and days.
Not sure if we cover your area?
Give us your address and we’ll tell you straight — which branch or partner covers you, what the delivery cost is, and how soon we can install.