Career Opportunities

United Business Solutions, a leader in the Office Automation, Telecoms and Security Solutions Industry is seeking the services of an experienced Service Controller for our Photocopier service department. Based in Paulshof, Sandton, you will be the first point of contact for customer service calls and will then coordinate and manage the entire service call process from logging the call to managing the technician who visits the site and ordering parts and spares.

Duties

• Receiving incoming calls
• Logging and closing service calls on the system
• Processing quotes and invoices where chargeable calls are made
• Resolving customer queries and keeping customers updated throughout the process timeously
• Scheduling and managing technicians and their callouts
• Ensuring allocated calls are dealt with efficiently
• Provide feedback to manager with status and progress of calls and installations
• Ensure service delivery is in line with the customer’s SLA.

Requirements:

• Minimum 2 years’ service controller experience in the office automation industry
• National Senior Certificate/Matric
• Excellent communication and organisational/planning skills
• Good problem-solving skills
• Good understanding of printers
• Proficient in English
• Excellent PC skills including use of Microsoft Office
• Ability to communicate with customers at all levels of the organization
• A positive and proactive attitude towards customer service
• Ability to work in a high pressured customer service environment

Advantageous:

• Knowledge of and experience using CO3/BPO
• Experience in HubSpot
• Proficiency in other languages

United Business Solutions is South Africa’s premier multi-branded B2B office technology solutions provider. We specialise in the sales and service of printing solutions, photocopiers, PABX systems, VoIP and more. We are seeking the services of an experienced Photocopier Technician at our Paulshof, Johannesburg branch to complete the setup of photocopiers over a wide range of brands.

1. • Are you skilled in setting up photocopiers and MFP printers to ensure smooth operations?
   • Do you possess keen attention to detail and problem-solving abilities?
   • This role offers an excellent opportunity to collaborate closely with our internal teams, expand your skill levels  and contribute to
     workplace optimisation.

SALARY:
Market-related salary

WORKING HOURS: 08:00 – 16:30

We are seeking talented individuals to join our established team and contribute to our mission of optimising digital workplaces for our valued clients. If you are seeking a professional environment that values excellence and customer satisfaction, we invite you to join our team. To apply for the position, complete the form below.

As a Solutions Sales Manager, you will be responsible for maintaining and building relationships with clients, identifying new business opportunities in leads and in customer base, and meeting sales targets. You will work closely with the sales and projects team and report directly to the Sales Director.

The successful candidate will be responsible for identifying new business prospects and selling solutions to clients across South Africa and potentially into various African countries, you will be based in Johannesburg, Gauteng, but must have ability to travel. We do have a strong customer base and inbound lead generation systems.

SKILLS & EXPERIENCE:

• A minimum of a Grade 12 / Matric qualification
• At least 5 years of experience in selling Access control, CCTV, and/or Time and Attendance Solutions, understanding of IT network and related software.
• A+, N+, and PDI+ certification will be an advantage
• Impro, Hikvision, Dahua, Paxton, Idemia, ZKTeco, Axis or Milestone experience will be an advantage
• Strong communication and writing skills
• Proficient in Microsoft Suite
• Ability to work well under pressure
• A valid driver’s license

DUTIES & RESPONSIBILITIES:

• Establish, develop, and maintain business relationships with current and prospective customers in the assigned territory/market segment to generate new business for the organization’s products/services.
• Make telephone calls and in-person visits to prospective customers, including presentations.
• Research sources for developing prospective customers and for information to determine their potential.
• Develop clear and effective written proposals/quotations for prospective customers according to company standards.
• Analyze the territory/market’s potential and determine the value of existing and prospective customers to the company.
• Plan and organize personal sales strategy by maximizing the return on time investment for the territory/segment.
• Supply management with oral and written reports on customer needs, problems, interests, competitive activities, and potential for new products and services.
• Maintain and update CRM tool daily with diary entries, prospect sheets, quotes, lost order sheet, sales activity sheets, and keep a proper pipeline/report accurately on sales activities on Inform.
• Ensure all contracts and other documentation are completed correctly and all the required documentation is submitted to the sales coordinator to process the deals.
• Achieve 100% of monthly/annual sales targets.
• Achieve growth and account penetration within the assigned territory and market segment by effectively selling the company’s products and/or related services.
• Manage accurate forecast commitments and pipeline as well as develop new prospects.
• Cross-sell all lines of business to existing/potential customers and assist them in selecting those best suited to their needs.

SALARY: Market-related salary

WORKING HOURS: 08:00 – 17:00

BENEFITS & PERKS:

• Vehicle allowance
• Petrol allowance

PROBATION: 4 months

If you are a self-starter with a proven track record in sales, and are excited to join a small but dynamic and growing company, submit your application on the form below. We look forward to hearing from you!

As a Driver and In-House Workshop Technician in the office automation industry, you will play a vital role in ensuring the smooth operation of office automation equipment within the organization. You will be responsible for transporting equipment, providing inhouse setup, maintenance and repair services, and supporting the overall efficiency of office operations.

Key Responsibilities:

1. Equipment Transportation:
   • Safely and timely transport office automation equipment, including printers, scanners, photocopiers, and other devices, to and from client locations.
   • Ensure the proper handling and secure transportation of equipment to prevent damage during transit.
   • Arrange and secure casual labour for assistance in transporting and carrying heavy equipment.
2. Maintenance and Repairs:
   • Perform regular inhouse maintenance and inspection of office automation equipment.
   • Diagnose equipment issues and troubleshoot technical problems promptly.
   • Carry out repairs and replace faulty components, following manufacturer guidelines and service manuals.
   • Keep accurate records of maintenance activities, repairs performed, and parts used.
3. In-House Workshop Management:
   • Maintain a well-organized workshop area, ensuring all necessary tools and equipment are readily available.
   • Conduct inventory checks and order supplies and spare parts as needed.
4. Documentation and Reporting:
   • Document all service and repair activities, including diagnostic findings, repairs performed, and parts used.
   • Prepare service reports and maintain accurate records of equipment maintenance and repair history.
5. Customer Support and Training:
   • Assist customers with equipment setup, troubleshooting, and basic training on device operations.

Requirements:

• Matric certificate
• Valid driver’s license with a clean driving record
• Proven experience in the maintenance and repair of office automation equipment, such as printers, photocopiers, scanners, etc is beneficial but not compulsory
• Strong technical skills
• Excellent organizational and time management abilities
• Good interpersonal and communication skills for interacting with customers and team members
• Ability to work independently and manage multiple tasks effectively

SALARY:
Market-related salary

WORKING HOURS: 08:00 – 16:30

If you are seeking a professional environment that values excellence and customer satisfaction, we invite you to join our team. Apply by completing the form below.

United Business Solutions, a leading South African supplier in the Office Automation, Telecoms, and Security Solutions sector for 36 years, is seeking a proficient OA Photocopier Account Manager – Solutions Consultant to join our sales team within the Photocopier/Managed Print Solutions Department.

Based in Paulshof, Sandton, you will be instrumental in cultivating and nurturing both existing client relationships and new leads, showcasing our robust photocopier and office automation solutions to meet their business needs.

Are you seasoned in navigating the sales landscape within the South African office automation industry, with a skill for fostering long-term client relationships? Do you thrive in a sales-driven environment, with a penchant for not only meeting but surpassing sales targets? Join our dynamic team and play a crucial role in expanding our client base while ensuring existing customers continue to receive unparalleled service and solutions tailored to their operational needs.

We are an inbound focused team that uses modern CRM and web-based tech to drive leads to us. For this reason, we choose only top performers.

Duties:

• Actively pursuing new sales opportunities and leads, both within the existing client base and with prospective customers. The ability to cross sell products and recover accounts in jeopardy of being lost is a must have skill
• Conducting client meetings to understand their needs, and proposing tailored photocopier and office automation solutions
• Nurturing and developing relationships with existing clients, ensuring their satisfaction and identifying opportunities for upselling or cross-selling
• Preparing and presenting sales proposals, quotations, and contractual agreements, ensuring alignment with clients’ requirements and business goals
• Collaborating with the technical team to ensure smooth installation and support services post-sale
• Keeping clients informed of the latest product offerings and industry trends
• Meeting and exceeding set sales targets, contributing to the
  overall growth and profitability of the department

Are you a sales professional with a skill for navigating the South African B2B telecommunications landscape? We are looking for a dynamic Telecoms Solutions Consultant to join our growing team Gauteng based team.

Harness your account management expertise in selling cutting-edge telecom solutions and drive voice and data changes in businesses. We are an inbound focused team that uses modern CRM and web-based tech to drive leads to us. For this reason, we choose only top performers.

Key Responsibilities:

• Engage with prospective clients and incoming leads to understand their telecommunications needs, offer tailored solutions that empower their business operations through the latest voice and data connectivity options.
• Leverage your knowledge and skills to sell a range of telecom solutions including Cloud PBX Solutions, Call Centre Solutions, and Business Broadband services.
• Conduct insightful market analysis, training and reading to stay ahead of industry trends, ensuring our solutions remain competitive and relevant.
• Build and nurture lasting relationships with clients, establishing yourself and our company as trusted partners in telecom solutions.
• Collaborate with cross-functional teams to ensure seamless implementation and after sales support for our clients. Cross selling to existing customers is a must have skill.

Qualifications:

• Proven experience in B2B sales within the telecommunications sector, strong candidates from outside the industry will be considered.
• Strong understanding of Cloud PBX Solutions, Call Centre Solutions, and Business Broadband services.
• Exceptional communication and interpersonal skills, with a customer-centric approach.
• Ability to analyse market trends and customer needs to recommend tailored telecom solutions.
• Self-motivated, with a proven track record of meeting and exceeding sales targets 

United Business, a division of United Business Solutions is looking for new team members to join our National E-Commerce Sales Desk based in Rivonia, Johannesburg.

This position will form part of a fast-growing division in a cutting-edge sector of the E-Commerce division specifically focused on B2B Consumables selling. We use the latest Cloud based, CRM, quoting tools and operations management software to take a modern approach to E-Commerce sales.

United Business Solutions is South Africa’s premier multi branded B2B office technology solutions provider specialising in the sales and service of Printing Solutions, Photocopiers, Cloud and On-Site VoIP, Broadband Data and more.

We are looking for results-driven candidates, with a strong work ethic and discipline to actively seek out and engage customer prospects. You will provide complete and appropriate solutions for every customer to boost our base growth, customer acquisition levels and profitability.

Responsibilities:

           ·        Present, promote and sell products using solid arguments to prospective customers

               ·        Perform cost and needs analysis of potential customers to meet their needs

               ·        Establish, develop and maintain positive business and customer relationships

               ·        Reach out to customer leads through cold calling

               ·        Expedite the resolution of customer problems and complaints to maximise satisfaction

               ·        Achieve agreed upon sales targets and outcomes within schedule

               ·        Coordinate sales effort with team members and other departments

               ·        Track sales daily and provide up to date status reports

               ·        Supply management with reports on customer needs, problems, interests, competitive activities, and potential for new products and                    services.

Requirements:

               ·        Minimum qualification requirement is Grade 12.

               ·        Advanced Levels of Computer literacy.

               ·        Excellent Communication Skills on all levels, telephonic and Zoom or Teams/Skype customer relations skills / presentable /self-                                motivated.

               ·        Excellent planning and organizational skills.

               ·        Must be self-driven, motivated, innovative and team player.

               ·        Excellent knowledge of MS Office

               ·        Highly motivated and target driven with a proven track record in sales

               ·        Prioritising, time management and organisational skills

               ·        Relationship management skills and openness to feedback

           ·        Energy – Passion – Drive

Package:

               ·        Market Related

               ·        Significant Commission upside

Commission:

The employment package is weighted towards commission, the commission package allows you to grow earnings as you grow within the business.  

All necessary tools required to reach this level will be supplied via training and onsite facilities.

About Us:

United Business Solutions is a national South African based organisation, which has been trading in the Office Automation industry for over 31 years. With a national client base and service partners located in 44 locations around the country we are able to supply and service a
wide spectrum of SME and corporate clients with their Office Printers and Photocopiers.

Starting in 2007 United Business began focusing increasingly on the future of the internet and the benefits of Business to Business commerce over the medium. This vision includes, but is not limited to; reducing printer and copier procurement costs to the client, pricing transparency and lightning fast after sales service. In 2013 our flagship online purchasing product United Copiers and office printers was launched offering the South African public all of the benefits of B2B commerce with the same strong, secure name of United Business backing the offering. This was closely followed by out Telecoms site offering similar benefits to businesses looking for telecommunications product and solutions.

Today businesses throughout South Africa are able to compare and check office printer and photocopier pricing and procure their office
automation business printers and copiers with the risk free guarantee of a 7 day full swop out policy. Effectively passing on huge savings at zero risk to the commercial customers throughout Southern Africa.

United Telecoms is a South African based PBX Phone System, VoIP and Broadband Data solutions supplier, United Telecoms has been supplying the South African B2B Telephony Solutions market since 2001 with its group holding companies origins dating back to 1985 with the establishment of the Eurotap (PTY) LTD group.

From a network of dedicated branches located across South Africa we offer national business Telephony infrastructure support, service and supply. For nearly 20 years we have supplied our business clientele PABX/PBX Telephone Solutions which fulfil their commercial PBX, PABX and VoIP and Virtual Business Telephone Line needs, along the way we have also developed a fully automated online Telephony Superstore to assist South African businesses in the quick sourcing and supply of the peripheral hardware (IP and Digital Handsets, Systems Cards, Cabling and more) associated with PABX/PBX Telephone Solutions.

Our approach involves comprehensive assessment of our clients telephony needs, using the latest technology and working inside our clients budgets we supply cost effective, stable and professional PABX/PBX solutions. Clients are then able to choose from a number of purchasing options including Credit Card payment, Outright Cash Purchase or comprehensive PBX, PABX and VoIP rental finance solutions on all related infrastructure and hardware. United Telecoms solutions is a brand independent supplier allowing us to offer the finest unified communications technology, encompassing all aspects of modern Business Telephony solutions:

• Voice, Data and VOIP Connectivity – LTE, Fibre, and Wireless VoIP Solutions for Business
• PABX/PBX Switchboard Systems – Choose From Panasonic, Samsung, NEC Business Telephone Solutions
• Hosted/Cloud Telephone Systems – United Voice Cloud ™ – South African Cloud PABX/PBX Telephone System
• And all associated PABX/PABX maintenance and service required for ongoing support – Service and Support for most major PABX Systems

United Business, a division of United Business Solutions, is in search of a Bookkeeper to join our dynamic team at our Rivonia, Johannesburg office. This role is crucial to maintaining the financial records and ensuring the financial health of our operations within a burgeoning division of our E-commerce focused business, particularly focusing on B2B selling. Utilising cutting-edge Cloud-based accounting software and modern operational management tools, our Bookkeeper will ensure a seamless financial workflow, supporting our ongoing business strategies.

United Business Solutions is recognized as South Africa’s leading multi-branded B2B office technology solutions provider, specializing in sales and service of Printing Solutions, Photocopiers, Cloud and On-Site VoIP, Broadband Data, and more. Our innovative approach to E-commerce sales harnesses the power of modern technology to cater to our clients’ needs effectively.

We are in pursuit of a detail-oriented candidate who exhibits strong work ethic, discipline, and a solid background in bookkeeping to manage our financial records meticulously. Your expertise will be instrumental in ensuring accurate financial reporting, which in turn will drive our business growth, customer acquisition levels, and overall profitability.

Responsibilities:

• Maintain and update financial records and transactions on a daily basis
• Ensure accuracy in financial documentation, reconciliations, and reporting
• Collaborate with the sales and operations team to analyse financial data and optimize budgeting
• Prepare monthly, quarterly, and annual financial reports
• Process invoices, payments, and track expenses
• Assist in budget preparation and financial forecasting
• Adhere to legal and company accounting and financial guidelines
• Ensure compliance with tax regulations and other legal financial obligations
• Coordinate with external auditors and manage internal audits
• Recommend financial optimizations and support strategic business decision-making

     Requirements:        

• Minimum qualification of Grade 12; a Degree in Finance, Accounting or related field is preferred
• Proven experience as a bookkeeper or in a similar role
• Advanced levels of computer literacy and proficiency in MS Office; experience with accounting software and databases
• Excellent communication skills, both verbal and written, and ability to interact effectively with team members across various departments
• Strong organizational, planning, and time-management skills
• Self-driven, motivated, and able to work independently as well as part of a team
• Attention to detail and problem-solving skills
• Willingness to stay updated on job knowledge by participating in educational opportunities

Package:

• Market Related
• Additional financial incentives based on performance and company profitability

Our employment package offers a stable work environment, opportunities for professional growth, and a chance to contribute significantly to our continued success in the E-commerce sector.

About Us:

We invite qualified candidates to send their resumes along with a cover letter explaining why they are suited for this position to HR@unitedbusiness.co.za

We encourage diversity and are committed to creating an inclusive environment for all employees.

Company: United Business Solutions

Location: Rivonia (Gauteng)

Employment Type: Full-Time (Weekdays 08:00 – 16:30)

About the Role

As a leader in the Office Automation, Telecoms and Security Solutions Industry, United Business Solutions takes pride in delivering comprehensive business technology solutions to fulfil our clients’ needs. We are looking for an experienced Service Controller to join our established Photocopier service department based in our head office in Rivonia, Sandton.

As a service controller, you will be representing our business as the first point of contact for incoming customer service calls. You will also be responsible for coordinating and managing the entire service call process from logging the call, managing the technician who visits the site, and ordering the necessary parts and spares. We are looking for an organised and detail-oriented individual who thrives on customer satisfaction, to play a crucial role in providing quality service delivery to our valued client base.

Your Key Duties:

• Receiving, logging, managing and closing service calls on the system
• Processing quotes and invoices for chargeable calls
• Efficiently resolving customer queries, ensuring that they are updated throughout the process, and that service delivery is in line with their SLA
• Scheduling and managing technician callouts to client locations for on-site repairs and maintenance
• Maintaining accurate records of service requests, repairs, and customer interactions via our software systems
• Working with management to identify areas for system improvement, optimisation and automation

Minimum Qualifications:

• Minimum 2 years’ proven experience in a service controller role within the office automation industry
• National Senior Certificate/Matric
• Excellent communication and interpersonal skills to interact with clients and technicians
• Strong organisational and time management skills with the ability to prioritise and solve tasks effectively
• Good understanding of photocopier and printer functionality and maintenance procedures
• Proficient in English
• Excellent PC skills including use of Microsoft Office
• A positive and proactive customer-centric attitude
• Attention to detail and ability to multitask in a high-pressure customer service environment

Further Advantageous Skills:

• Knowledge of and experience using CO3/BPO
• Experience in CRM systems
• Proficiency in other languages

Benefits:

• Competitive, market-related salary
• Pension package
• Medical aid package